When will my order ship?

We carry both made to order and in stock items. Made to order pieces ship within approximately 6 to 8 weeks of purchase. In stock pieces ship within approximately 3 to 5 business days of purchase. While we aim to process and ship orders within these time frames, these are estimates only, and orders may ship earlier or later depending on production and fulfilment capabilities. To view whether an item is made to order or in stock, please refer to the individual product page of the item.

If you have purchased a combination of made to order and in stock pieces, your entire order will ship once all items are complete. If you would like the in stock portion of your order to ship separately, please email us at customerservice@maisonmugen.com for special shipping arrangements. Additional shipping charges will apply.

How do I make changes to my contact information or shipping address?

If you need to make changes to the contact information or shipping address entered during checkout, please contact us at customerservice@maisonmugen.com as soon as possible after placing your order for assistance.

What shipping methods do you offer?

We ship orders to destinations within Singapore via United Parcel Service (“UPS”). You may select your desired shipping speed during checkout.

We ship orders to international destinations outside Singapore via DHL. Maison Mugen is not responsible for any duties, taxes, or other fees that may be assessed on international shipments.

What materials are Maison Mugen jewellery made of?

Each Maison Mugen collection is designed with the intention of creating timeless pieces that can be passed down through generations, featuring our signature materials including 18K gold, jade, lapis and pearls. These precious gemstones, carefully selected, elevate each piece to become an embodiment of unparalleled beauty that transcend generations and trends. 

How do I care for my jewellery?

Our pieces are created to accompany you in your everyday life if they are worn and handled with delicacy. It is important to avoid contact with perfume or creams on your jewellery in order to preserve its colour and natural shine. It is also advisable to avoid prolonged contact with water (except gold and diamond pieces). Finally, we advise you to remove your jewellery pieces during practices where it could be subjected to shocks. To preserve the shine of your jewellery, we recommend that you clean it with some water and with neutral pH soap and a very soft brush. You may also gently clean your pieces with a microfiber cloth as regular maintenance.