Maison Mugen is a luxury jewellery brand that crafts timeless, modernist heirlooms, inspired by the intersection of art, nature, and storytelling. We redefine the art of jewellery making by combining traditional quality craftsmanship with innovative designs and gem setting techniques.

Inspired by the timelessness of modernistic aesthetics and the stories that make heirlooms treasured, the founder Ying set out to create fine jewellery that not only adorns but also tells the stories of our time that hold sentimental value.

With a passion for innovative gem setting and metalsmithing craftsmanship, Maison Mugen fuses modernism with a touch of whimsy, creating pieces that are both contemporary and timeless. Our commitment to sustainability, ethical practices, and artisanal craftsmanship ensures that every piece is a testament to our values.

Crafted from fine precious metals, minerals and gemstones, every piece tells a story, evoking a sense of enchantment and curiosity. Our designs draw inspiration from the splendour of nature's wonders, architectural marvels, and the cultural tapestry that weaves our world, let our creations become your inspiration and story to tell beyond time.

MUGEN [無限] /mu.gehn/

The brand's name, "Mugen,", meaning infinite, eternal, boundless, is inspired by the Japanese concept of infinite possibilities.

TIMELESS MODERNIST

We believe in the enduring allure of simplicity, reimagining classic designs with a modern twist.

TOUCH OF ANTIQUITY

Our artisans meticulously handcraft every piece, ensuring unrivaled quality and attention to details that brings back the golden age of jewellery making.

SUSTAINABLE LUXURY

We are committed to sustainability in every aspect of our business, from responsibly sourced materials to ethical production practices.

A permanent collection of statement beaded classics featuring the maison’s legacy signature ‘NU’ icon shaped in the wireframe of the horseshoe – a symbol of luck and fortune for new beginnings.

Behind the icon

The NU icon was the first design created to mark the début launch of Maison Mugen's journey as a fine jewellery brand. Inspired from her penchant for puzzles, Ying, the founder, explored the folklores of lucky charms and created a minimalistic wire puzzle piece in the shape of the horseshoe – a symbol of luck that would be apt for the maison’s new beginning.

Uncluttered Functionality

In its literal sense, the name ‘NU’ (pronounced as “neu”) was derived from the resemblance of the letters ‘n’ and ‘u’ when the icon is flipped. The NU element explores the notion of uncluttered functionality; the essence of this design focuses on the simplistic latch mechanism that locks the stone bead against the precisely calculated gap of the buckle.

Natural Stone Classics 

Hematite is the main stone used in the pieces of the NU collection, with the core range including precious and semi-precious natural stones such as Lapis Lazuli, White Tridacna and Black Onyx. Seasonal collections are released as limited editions that feature unique stone combinations.

>>> Explore collection here

A modernist collection of coloured precious gemstones set in our signature four-point RUBIK™ tension setting. The gemstones are suspended on four points of a pyramidal cubic structure, resembling the familiar shapes of the “Paku Paku” fortune teller origami.

Behind the icon

As an exploration of the sentimental theme of 'Objects of Fancy,' RUBIK takes on a whimsical, edgy twist on the familiar shapes of the 'Paku Paku' paper origami fortune teller. The idea of finding a treasured gem in a fortune told from the choices we make is central to the RUBIK collection. It reminds us to indulge in the present as a part of the future.

Iconic RUBIK™ Setting

RUBIK is a modernist collection of coloured precious gemstones set in our signature four-point RUBIK™ stone setting. The gemstones are suspended on four points of a pyramidal cubic structure, resembling the familiar shapes of the “Paku Paku” paper origami.

(Image with the 3D look of Rubik mounting)

Spell C-O-L-O-U-R 

Colours were primary elements of a Paku Paku game. The core gemstones for RUBIK relates back to the bold colours of a Rubik's cube with an influence from the founder’s background in graphic design. The RGB and CMYK colour models were referenced: Red (Garnet), Green (Emerald), Blue (Blue sapphire), Cyan (Aquamarine), Magenta (Pink Tourmaline), Yellow (Golden Topaz), Black (Black Zirconia).

>>> Explore collection here

Maison Mugen also offers a personalised experience for customers to design their one-of-a kind pieces that will tell their stories; whether it is to celebrate a couple's love, to mark a personal milestone or even create a modernist heirloom of their own to pass down to their next generations!

Interested customers may book an appointment or contact Maison Mugen directly at +65 8767 2468.

• Consists of 75% pure gold, mixed with 25% other metals.
• Prized for its rich color and higher purity compared to lower karatages.
• Valued based on market gold prices, craftsmanship, and design intricacy.
• Commands a higher price due to its luxurious appeal and high gold content.

• Pronounced as "Ver-may"
• Made from sterling silver coated with a thick layer of gold.
• Gold plating must be at least 2.5 microns thick, Maison Mugen's vermeil jewellery are plated with 3 microns of gold.
• Combines affordability of sterling silver with luxurious appearance of gold.
• Value determined by craftsmanship, design, and thickness of gold plating.
• Offers similar aesthetic to solid gold jewelry at a more accessible price point.

• Consists of 92.5% pure silver and 7.5% other metals, typically copper.
• Stamped with "925" mark to indicate purity.
• Lustrous appearance, durability, and affordability.
• Valued for its versatility and timeless elegance.
• Value influenced by craftsmanship, design, and market price of silver.

Storage:

• Store jewellery in a clean, dry place away from sunlight and humidity.
• Use individual pouches or compartments to prevent scratching and tangling.

Cleaning:

• Clean jewellery regularly using a soft cloth to remove dirt, oils, and residues.
• For more thorough cleaning, use a mild soap or jewellery cleaner with lukewarm water. Avoid harsh chemicals.
• Use a soft brush (like a toothbrush) to gently clean intricate designs and settings.

For Gold and Silver :

• Polish with a jewellery polishing cloth to restore shine.
• Avoid exposing to harsh chemicals such as chlorine (e.g., in swimming pools) which can damage metals.

For Gemstones and Minerals:

• Handle gemstone jewellery with care to avoid impacts or scratches.
• Some jewellery may require specific cleaning methods; consult a jeweller for advice.

For Pearls:

• Wipe pearls with a soft cloth after wearing to remove oils and perspiration.
• Avoid exposing pearls to chemicals, perfumes, and cosmetics.

Regular Maintenance:

• Inspect jewellery regularly for loose stones, clasps, or settings that may need repair.
• Have fine jewellery professionally cleaned and inspected periodically.
• Remove jewellery before engaging in activities that could expose it to damage, such as sports or heavy manual work.

Travel Tips:

• Pack jewellery in a travel case or pouch to prevent tangling and damage during travel.
• Carry valuable jewellery in your carry-on luggage rather than checked baggage.

Regular Wear:

• Wear jewellery regularly to prevent tarnishing and keep it looking its best.
• Avoid wearing jewellery in environments with extreme temperatures or moisture levels.

For enquiries on jewellery repair and cleaning, please contact Maison Mugen directly on email (contact@maisonmugen.com), or whatsapp directly at +65 8767 2468 for further assistance.

• Color: Colorless, but also available in various colors (blue, pink, yellow, etc.)
• Mohs Hardness: 10
• Birthstone Month: April
• Chemical Composition: Pure carbon (C)
• Crystal System: Cubic
• Common Treatments: High-temperature annealing, irradiation
• Significance/Meaning: Symbolizes eternal love and strength.
• Origin: Major sources include Russia, Botswana, Canada, and Australia.

• Color: Typically blue, but can be found in a range of colors (except red)
• Mohs Hardness: 9
• Birthstone Month: September
• Chemical Composition: Aluminum oxide (Al2O3) with trace elements like iron, titanium, or chromium
• Crystal System: Trigonal
• Common Treatments: Heat treatment
• Significance/Meaning: Represents wisdom, virtue, and good fortune.
• Origin: Common sources include Sri Lanka, Myanmar, and Madagascar.

• Color: Green
• Mohs Hardness: 7.5-8
• Birthstone Month: May
• Chemical Composition: Beryllium aluminum silicate (Be3Al2(SiO3)6)
• Crystal System: Hexagonal
• Common Treatments: Oil treatment to enhance clarity
• Significance/Meaning: Represents rebirth, love, and fertility; known as the "stone of successful love."
• Origin: Major sources include Colombia, Brazil, Zambia, and Zimbabwe.

• Color: Commonly green, but can also be white, yellow, lavender, and other colors
• Mohs Hardness: 6-7
• Birthstone Month: Not traditionally associated with a specific month
• Chemical Composition: Two types: Jadeite (NaAlSi2O6) and Nephrite (Ca2(Mg,Fe)5Si8O22(OH)2)
• Crystal System: Monoclinic (Jadeite), Amphibole group (Nephrite)
• Common Treatments: Dyeing, bleaching, impregnation
• Significance/Meaning: Symbolizes purity, serenity, and balance; highly valued in many cultures for its beauty and spiritual significance.
• Origin: Major sources include Myanmar, Guatemala, Canada, and Russia.

• Color: Metallic gray to black, may have a reddish-brown streak
• Mohs Hardness: 5.5-6.5
• Birthstone Month: Not traditionally associated with a specific month
• Chemical Composition: Iron oxide (Fe2O3)
• Crystal System: Trigonal
• Common Treatments: Not commonly treated
• Significance/Meaning: Symbolizes strength, grounding, and protection; believed to have healing properties and promote mental clarity.
• Origin: Found in various locations worldwide, including Brazil, Australia, China, and the United States.

• Color: Typically white, but can also be found in various shades including black, gray, pink, and cream
• Mohs Hardness: 2.5-4.5 (varies depending on type)
• Birthstone Month: June (traditional birthstone)
• Chemical Composition: Calcium carbonate (CaCO3) with conchiolin
• Crystal System: Amorphous
• Common Treatments: Generally untreated; occasionally bleached or dyed
• Significance/Meaning: Symbolizes purity, innocence, and beauty; traditionally associated with wisdom and wealth.
• Origin: Cultured pearls are produced worldwide, with major sources including Japan, China, and the South Pacific; natural pearls are found in oysters in various seas and oceans.

• Color: Deep blue with golden pyrite inclusions; may also contain white calcite veins
• Mohs Hardness: 5.5
• Birthstone Month: Not traditionally associated with a specific month
• Chemical Composition: Sodium calcium aluminum silicate with sulfur, sodium, and chloride (Na,Ca)8(AlSiO4)6(SO4,S,Cl)2
• Crystal System: Cubic
• Common Treatments: Generally untreated; occasionally stabilized or enhanced with wax
• Significance/Meaning: Symbolizes wisdom, truth, and inner peace; historically used as a stone of royalty and spirituality.
• Origin: Major sources include Afghanistan, Chile, and Russia; historically prized by ancient civilizations such as the Egyptians and Mesopotamians.

• Color: Solid black, sometimes with white banding
• Mohs Hardness: 6.5-7
• Birthstone Month: Not traditionally associated with a specific month
• Chemical Composition: Silicon dioxide (SiO2)
• Crystal System: Trigonal
• Common Treatments: Often dyed or treated to enhance color uniformity
• Significance/Meaning: Symbolizes protection, strength, and emotional balance; believed to absorb and transform negative energy.
• Origin: Found in various locations worldwide, including Brazil, India, and the United States.

• Color: Orange to reddish-brown, may have translucent qualities
• Mohs Hardness: 6.5-7
• Birthstone Month: July (traditional); also associated with August and September
• Chemical Composition: Silicon dioxide (SiO2)
• Crystal System: Trigonal
• Common Treatments: Sometimes heat treated to enhance color
• Significance/Meaning: Symbolizes courage, vitality, and creativity; historically worn for protection and confidence.
• Origin: Found in Brazil, India, Uruguay, and Madagascar.

• Color: White with iridescent or pearlescent luster
• Mohs Hardness: 3.5-4
• Birthstone Month: Not traditionally associated with a specific month
• Chemical Composition: Calcium carbonate (CaCO3)
• Crystal System: Trigonal
• Common Treatments: Typically untreated; occasionally polished or shaped for jewelry
• Significance/Meaning: Symbolizes tranquility, purity, and spiritual enlightenment; believed to promote relaxation and emotional balance.
• Origin: Found in the South China Sea, particularly in the Tridacna clams native to the region.

• Color: Purple, ranging from pale lavender to deep violet
• Mohs Hardness: 7
• Birthstone Month: February
• Chemical Composition: Silicon dioxide (SiO2) with traces of iron
• Crystal System: Trigonal
• Common Treatments: Heat treatment to enhance color
• Significance/Meaning: Symbolizes peace, stability, and inner strength; traditionally believed to ward off intoxication and promote clarity of mind.
• Origin: Found in Brazil, Uruguay, Zambia, and other locations worldwide.

• Color: Pale pink to rose-red
• Mohs Hardness: 7
• Birthstone Month: January (modern birthstone); also associated with October (alternative birthstone)
• Chemical Composition: Silicon dioxide (SiO2) with traces of titanium or iron
• Crystal System: Trigonal
• Common Treatments: Generally untreated; sometimes heat-treated to enhance color
• Significance/Meaning: Symbolizes love, compassion, and harmony; believed to attract love and heal emotional wounds.
• Origin: Found in Brazil, Madagascar, South Africa, and the United States.

• Color: Pink to purplish-pink
• Mohs Hardness: 7-7.5
• Birthstone Month: October (alternative birthstone)
• Chemical Composition: Complex borosilicate mineral group
• Crystal System: Trigonal
• Common Treatments: Generally untreated; occasionally heated to improve color
• Significance/Meaning: Symbolizes love, compassion, and emotional healing; believed to bring joy and happiness.
• Origin: Found in Brazil, Afghanistan, Nigeria, and the United States.

• Color: Yellow to golden-brown
• Mohs Hardness: 8
• Birthstone Month: November
• Chemical Composition: Aluminum fluorosilicate (Al2SiO4(F,OH)2)
• Crystal System: Orthorhombic
• Common Treatments: Often heat-treated to enhance color; occasionally irradiated
• Significance/Meaning: Symbolizes strength, wisdom, and courage; believed to attract wealth and abundance.
• Origin: Found in Brazil, Russia, Sri Lanka, and the United States.

• Color: Most commonly red, but can be found in a variety of colors including green, orange, yellow, and purple
• Mohs Hardness: 6.5-7.5
• Birthstone Month: January (traditional birthstone); also associated with February (modern birthstone)
• Chemical Composition: Complex group of silicate minerals
• Crystal System: Cubic or Isometric
• Common Treatments: Generally untreated; occasionally heat-treated to enhance color
• Significance/Meaning: Symbolizes regeneration, vitality, and passion; believed to bring positive energy and prosperity.
• Origin: Found in various locations worldwide, including Africa, India, Brazil, and the United States.

• Color: Pale blue to light blue-green
• Mohs Hardness: 7.5-8
• Birthstone Month: March
• Chemical Composition: Beryllium aluminum silicate (Be3Al2(SiO3)6)
• Crystal System: Hexagonal
• Common Treatments: Occasionally heat-treated to enhance color
• Significance/Meaning: Symbolizes courage, clarity, and harmony; believed to calm the mind and promote communication.
• Origin: Found in Brazil, Madagascar, Nigeria, and Pakistan.

• Color: Transparent, often colorless, but can also occur in various shades including milky white
• Mohs Hardness: 7
• Birthstone Month: April (alternative birthstone)
• Chemical Composition: Silicon dioxide (SiO2)
• Crystal System: Trigonal
• Common Treatments: Generally untreated; occasionally heat-treated or irradiated to enhance color
• Significance/Meaning: Known as the "Master Healer," symbolizes clarity, amplification of energy, and spiritual growth; believed to enhance focus and concentration.
• Origin: Found worldwide, including Brazil, Madagascar, and the United States.

If customers would like to pre-order an existing design that has no changes or special requests, they may proceed to make a full payment to secure the order.

Delivery time will take a minimum of 2 weeks.

Please contact Maison Mugen on email (contact@maisonmugen.com), or whatsapp at +65 8767 2468 for further assistance.

If customers would like a better fit for the pieces, Maison Mugen offers re-sizing services for selected designs, additional fees may apply depending on each request.

Please contact Maison Mugen on email (contact@maisonmugen.com), or whatsapp at +65 8767 2468 for further assistance.

Customisation refers to the request of new materials (metals and stones) to replace existing designs offered by Maison Mugen's current creations.

Requests may be possible for selected designs, additional fees may apply depending on each request.

Please contact Maison Mugen on email (contact@maisonmugen.com), or whatsapp at +65 8767 2468 for further assistance.

Maison Mugen offers engraving services to allow customers to personalise their pieces.

Please contact Maison Mugen on email (contact@maisonmugen.com), or whatsapp at +65 8767 2468 for further assistance.

The Hands-on Method

Follow these instructions to find your perfect size.

1. Grab a tape measure, length of string or strip of paper. 
2. Wrap it around the finger you’ll wear your ring on—if you’re creating a ring stack, consider where on your finger the ring will sit—and mark the place where it joins. 
3. Lay your string or paper strip on a flat surface and use a ruler to measure the length up to the mark. Use the chart to match the measurement to the closest the ring size. 

Measure an Existing Ring

A helpful method if you’re surprising someone with a gift or treating yourself.

1. Choose a ring that already fits your finger well. 
2. Measure the interior diameter of the ring in millimeters (mm).
3. Use the measurement chart above to match the size of your ring to the closest size in mm.

>>> Refer to measurement chart here

Size your cuffs and bangles to fit snugly, and your link and chain bracelets with a touch of breathing room to allow for movement.

1. Grab a tape measure, length of string or strip of paper.
2. Wrap it around the wrist you’ll wear your bracelet on. Mark the place where it joins. Creating a stack? Measure where on your arm you’ll wear each bracelet.
3.  Lay your string or paper strip on a flat surface and use a ruler to measure the length up to the mark.

>>> Refer to measurement chart here

Necklaces vary by chain length. The circumference of your neck and size of the pendant will impact how your necklace sits on its own and with other styles.

1. Measure and cut a piece of string to the same length as the necklace you’re eyeing.
2. Place it around your neck to see where it falls—the key to layering is striking the right balance. Consider the size and shape of the pendant.
3. Repeat the process to see how necklaces of different lengths may look together. 

>>>Refer to measurement chart here

Our products are crafted from precious metals 18K gold, fine sterling silver and high-quality 18K vermeil, chosen for their durability and luxurious appeal.

Yes, our jewellery is hypoallergenic and suitable for sensitive skin.

• All major credit cards: American Express, Mastercard, Visa, Discover, JCB
• Apple Pay 
• PayPal
• PayNow (For Singapore transactions only)

• Merchandise is accepted for exchange or credit, if returned in saleable condition in Singapore only, within 14days of purchase accompanied by the original sales, e-receipt or gift receipt. 
• Exchange of merchandise with gemstones is subject to gemological testing at the customer's expense.
• Items that were purchased as pre-order, resized and customised products are non-refundable.
• Please note that items that are personalised with engraving, etching, embossing and other services may not be returned or exchanged.
• Additional shipping charges may apply for items that are returned.

Our products are available for purchase online at www.maisonmugen.com and exclusively at Design Orchard Singapore now.

Follow us on social media for updates on new collections and events.

If a customer wishes to ship their retail purchase to an international address, it can be arranged upon full payment of their order.

Additional shipping fees will be applied.

To inquire about shipping and delivery fees, please contact Maison Mugen on whatsapp at +65 8767 2468 for further assistance.

Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth pouch. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products. The sulfur in rubber causes tarnishing and corrosion.

Sterling silver is a precious metal and may require cleaning from time to time. Using a small amount of silver jewellery cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided.

Warm Welcome:

• "Welcome to Maison Mugen! How can I assist you today?"
• Greet customers with a polite bow or nod, a smile, and make eye contact.
• Stand up straight and exude a welcoming and approachable demeanour.

First Impressions:

• Ensure your appearance is neat and professional.
• Keep the booth/store area clean and well-organised.
• Use neutral or soft colours in your attire to convey sophistication and professionalism.

Open-Ended Questions:

• "Are you looking for something special or browsing?"
• "What kind of jewellery do you usually wear?"
• "Are you looking for a gift for someone or for yourself?"

Active Listening:

• Pay close attention to the customer's responses.
• Show genuine interest by nodding and making affirming comments like "I see" or "That's wonderful."
• Avoid interrupting and allow the customer to finish speaking before responding.

Identify Preferences:

• "Do you have a particular style or design in mind?"
• "Are you shopping for a specific occasion or person?"

• Assess Budget:
• "Do you have a price range you're considering?"
• "We have a variety of options to fit different budgets."

Showcase Key Pieces:

• Present items that match the customer's preferences and budget.
• Highlight new arrivals or popular items.
• Explain and describe inspiration story behind the icon of the collection and selected design.
• Share lookbook to inspire styling inspiration

Highlight Unique Selling Points of Quality:

• "This piece is crafted from (18K / fine sterling silver / high-quality 18K vermeil) ensuring durability and lasting beauty."
• "Each piece combines traditional techniques with modern design for a timeless look."
• Emphasise the hypoallergenic properties, as many customers value this due to sensitive skin.

Product Demonstration:

• Encourage customers to try on jewellery.
• Show different angles and features of the product.
• Use mirrors and lighting to enhance the presentation.
• Cross-match with complimentary pieces to complete the look.

Share the Brand Story:

• Emerging Singaporean designer (Ying)
• Brand mission is to reinvent sentimental icons into modernistic heirloom quality jewellery
• Use of Innovative gem setting and creative buckle mechanism
• Maison Mugen was also recently selected as one of the 11 brands to be a permanent showcase brand under the mentorship of Singapore Fashion Council.

Personal Touch:

• "This piece is one of my favourites because..."
• Mention the cultural inspirations behind the designs, which may resonate with worldly and well-travelled customers.
• Share personal anecdotes or customer testimonials, especially from other Singaporeans or Asian customers.
• Highlight any customisation options available, as personalised items are often highly valued.

Product Information:

• Provide clear and detailed answers about materials, care instructions, and customisation options.
• Recommend the correct sizes that will fit the customer
• Refer to fact sheets and FAQ section above.

Product Quality:

• Concern: "I'm worried about the durability of the jewellery."
• Response: "I understand your concern. Our pieces are crafted from fine sterling silver and high-quality 18K vermeil, designed to last. If you prefer more exquisite quality for this design, we can also explore for the customisation of this design in 18K gold."

Allergic Reactions:

• Concern: "I have sensitive skin and often react to jewellery."
• Response: "Our jewellery is made with hypoallergenic materials to minimise the risk of allergic reactions. Many of our customers with sensitive skin have had a positive experience."

Price Concerns

• Concern: "This piece seems quite expensive."
• Response: "I understand. Our prices reflect the high-quality materials and craftsmanship that go into each piece. These design icons are uniquely designed in Singapore and our designs are protected as intellectual properties of the brand, making it a truly original design."

Customisation Issues:

• Concern: "I was hoping to get a customised piece, but I'm not sure about the process."
• Response: "We offer a range of customisation options to create a piece that is uniquely yours. I can walk you through the process and help you design something special."
• Record the customer's request and feedback to Ying.

Size and Fit:

• Concern: "I'm not sure if this ring will fit properly."
• Response: "We offer a resizing service to ensure a perfect fit for you. Let's measure your finger to find the right size."

Shipping and Delivery:

Concern: "How long will it take for my order to arrive?"

Response: "Typically, our delivery time is 2-3 weeks, we also offer expedited shipping options if you need it sooner."

Previous Negative Experience:

• Concern: "I had an issue with a previous purchase."
• Response: "I'm very sorry to hear about your past experience. Let's see how we can make things right for you this time."

Availability of Products:

• Concern: "Is this item available in a different colour/design?"
• Response: "Let me check our inventory for other options. If it's not available now, You can make a pre-order and we will deliver it to you in 2-3 weeks time.

Returns and Exchanges:

• Concern: "What if I need to return or exchange an item?"
• Response: "We have a hassle-free return and exchange policy within 14 days. I'll be happy to assist you with the process."

Maintenance and Care:

• Concern: "How do I take care of my jewellery?"
• Response: "To maintain the beauty of your jewellery, we recommend cleaning it with a soft cloth and storing it in a cool, dry place when not in use. Avoid contact with chemicals and remove jewellery before swimming or showering."

Offer Incentives:

• "If you purchase this necklace today, we can offer you a special discount on these matching earrings."
• Mention any ongoing promotions, discounts, or exclusive offers.

Suggest Complementary Items:

• "This bracelet would look stunning with the necklace you've chosen."
• Highlight items that pair well together to create a complete look.

Create Urgency:

• "We have a limited number of these pieces, and they're very popular. I wouldn't want you to miss out."
• Use phrases that create a sense of urgency and exclusivity.

Assist with Final Decision:

• "Would you like to see how this looks on you?"
• Offer to help them try on items or see different options.

• Stay Informed: Regularly update your knowledge of our products, materials, and brand story.
• Be Attentive: Pay close attention to each customer's needs and preferences.
• Maintain Professionalism: Always present yourself and the booth/store in a clean and professional manner.
• Show Enthusiasm: Let your passion for our products and brand shine through in every interaction.
• Cultural Sensitivity: Be mindful of cultural preferences and norms. For example, avoid overly aggressive sales tactics and respect personal space.

Customer: "Can I get a discount on this piece?"

Response: "I understand you're looking for the best value. Our prices reflect the exceptional quality and craftsmanship of our jewellery.

While we don't offer discounts or free gifts with every purchase, we do have special promotions throughout the year where we include complimentary items. If you join our mailing list, you'll be the first to know about these offers. Additionally, we can provide complimentary gift wrapping for your purchase today."Share details about your shipping policies, item returns, or customer service.

>>> Join mailing list here